Privacy Policy

This Privacy Policy describes how Balance Spark collects, uses, discloses, and protects information when you use the Platform.

Balance Spark is a wellness and lifestyle platform and is not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA). Information you provide through the Platform is not treated as protected health information under HIPAA. Notwithstanding this classification, Balance Spark applies reasonable safeguards to protect personal information.

Balance Spark collects information you voluntarily provide, including account details, wellness preferences, and self-reported lifestyle or health focus information. The Platform also collects certain technical and usage information automatically to support functionality, security, and performance improvement.

Information is used to operate and improve the Platform, personalize content, support wellness insights, communicate with users, maintain security, and conduct optional research activities when users expressly consent.

When users opt into research participation, Balance Spark may analyze and share limited, de-identified or pseudonymized data with qualified research and analytics partners for the sole purpose of evaluating platform effectiveness and improving wellness support features. Data is not used for advertising or marketing resale.

Balance Spark shares information only with service providers and research partners who are contractually restricted to using information solely to support Balance Spark services and improvement initiatives. Balance Spark does not sell personal information.

Information is retained only as long as reasonably necessary for operational, legal, and improvement purposes.

Users may request access to, correction of, or deletion of their account and associated personal information by contacting Balance Spark or using available account settings, subject to legal retention requirements.

Balance Spark implements reasonable administrative, technical, and organizational safeguards to protect information but cannot guarantee absolute security.

Balance Spark is not a healthcare provider, health plan, or HIPAA-covered entity. Information submitted through the Platform is used solely for wellness and lifestyle support and is not regulated as protected health information under HIPAA.

This Privacy Policy may be updated periodically. Continued use of the Platform constitutes acceptance of any changes.